RETURNS & EXCHANGES
Our return policy only applies to purchases made through our website www.olaazulsw.com, www.olaazulsw.com.co, Instagram @olaazulswimwear, or WhatsApp + 57 (300) 712-5845. Returns for products purchased through our authorized distributors will depend on them and in no way, will Ola Azul S.A.S. be responsible.
Ola Azul S.A.S does not allow exchanges. You can return your product to receive store credit and place a new order. Please refer to our Product Return Policy to learn more about the return process.
2. RETURNS THAT DIFFER FROM WARRANTIES:
You will be able to return your products if you meet the following conditions:
1. Return requests will be reviewed only up to 10 days after the order is delivered.
2. The product must contain its original packaging, labels and tags, along with the hygiene protector as originally delivered.
3. The product must not be stained, damaged, worn or subjected to any washing or cleaning process.
4. The product must not be altered or modified in any way.
5. The product must be returned in its original protective bag.
6. Products purchased in promotion or discount will not be eligible for exchange.
If these conditions are met:
1. Please email us at firstname.lastname@example.org and we will get back to you with instructions and a form to be filled out. Once we receive the completed form back, the buyer must send the product to be returned.
- Explanatory Note: Original Shipping Charges will be deducted from the amount to be credited. In the event that the buyer or the carrier loses the product to be returned, Ola Azul S.A.S. will not be responsible for the loss.
2. Once the product arrives back, Ola Azul S.A.S will have 3 to 5 business days to carry out the inspection. Ola Azul S.A.S reserves the right to accept or deny any store credit request after the thorough inspection is performed.
3. If the store credit is approved, Ola Azul will have 5 business days to generate the code with the store credit.
4. All shipping costs associated with and exchange or return must be assumed by the buyer. In the event that the buyer or the carrier loses the product to be returned, Ola Azul S.A.S. will not be responsible for the loss.
3. PRODUCT WARRANTY
Remember that our products have labels for use and care that must be read carefully to avoid damage or alteration of the product or its quality. If you want to make a request for exchange or return for warranty you must consider:
1. Warranty exchanges or returns will be accepted up to 2 months after purchase.
2. An email must be sent to email@example.com explaining your case to receive the exchange and return form. Once we receive the completed form back, the buyer must send the product to be exchanged.
3. After receiving the product to be returned, Ola Azul will have 3 to 5 business days to carry out the study and, depending on the case, issue the approval or denial of the warranty.
4. The product will not be entitled to warranty if:
* It does not contain the original labels and tags with which the product was initially delivered.
* The product is stained with chemicals such as bleach, detergents, or bronzers that can cause changes or discolorations in the fabric.
* The product is altered or modified.
* Presents normal wear and tear and not a quality or factory defect.
5. If the exchange or return by warranty is approved, we will contact the buyer to generate store credit, or product exchange. If the desired reference or size is not in stock, a money refund or store credit will be issued.
* For Store Credit, Ola Azul will have 5 business to generate the code with store credit.
* For size or reference exchanges, Ola Azul will have 5 business days to deliver the product to the carrier and the delivery time will depend on our policies established in Shipping.
6. In case of making a reference exchange, it can only be done for a reference of equal or greater value and the buyer must assume the surplus.
7. If the claim is successful, all shipping costs will be borne by OLA AZUL. Otherwise, if the warranty is denied, the buyer shall bear all shipping costs.