FAQ

We ship from our warehouse in Miami, FL. 

Orders are processed within 1–2 business days.

Estimated delivery times:

• United States: 2–6 business days
• International: 4–10 business days

All orders are shipped via FedEx.

International shipments may be subject to local customs duties and taxes.

Once your order ships, you will receive an email with your tracking information.

If you don’t receive a tracking email, please contact us at
help@olaazulsw.com

Orders are processed quickly, so changes cannot always be guaranteed.

If you need to modify your order, please contact us at help@olaazulsw.com within 3 hours of placing your order, and we will do our best to assist you.

Once the order has been processed, we are unable to make further changes.

We offer free standard shipping (2 to 6 business days) within the United States.

International shipping rates are calculated at checkout.

Yes, we ship worldwide.

Shipping rates and delivery times for international orders are calculated at checkout.

Please note that international shipments may be subject to customs duties or taxes, depending on your country.

For orders shipped outside the United States, you may be responsible for import duties, taxes, or customs fees upon delivery.

These charges are determined by your local customs authority and vary by country.

OLA AZUL does not collect or control these fees, so we recommend checking with your local customs office if you are unsure.

You may return your order within 14 calendar days of delivery.

Items marked Final Sale cannot be returned or exchanged.

To learn more, please see our full Return Policy here.

Yes, returns within the United States are free and easy.

Simply email our support team at help@olaazulsw.com, and we’ll guide you through the return process.

For international orders, please review ourfull Return Policy here.

No. You may return individual items from your order.

You do not need to return the entire order if you are only sending back part of it.

Once we receive and inspect your return, you will receive an email confirming your refund.

Approved refunds are processed within 1–2 business days, and the amount will be returned to your original payment method according to your bank’s processing time.

We take great care to ensure every piece meets our quality standards.

If you receive a damaged or defective item, please contact us within 72 hours of delivery at
help@olaazulsw.com

Include your order number and photos of the item, and our team will assist you as quickly as possible.

We recommend checking our Fit Guide for detailed size charts and measurements.

If you're between sizes, we suggest sizing up for more coverage or down for a more fitted look.

Still unsure?
Email us at help@olaazulsw.com and we’ll gladly help you find your perfect fit.

To keep your swimsuit looking its best:

• Rinse with cold water after contact with salt water or chlorine
• Hand wash with mild soap
• Lay flat to dry
• Avoid wringing, ironing, or tumble drying

Proper care will help preserve the color and shape of your swimwear. For more tips visit our Product Care page.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

You can also check out securely with Shop Pay, Apple Pay, and PayPal.

Yes. Your privacy and security are a top priority at OLA AZUL.

All payments are processed through Shopify’s secure encrypted platform, ensuring your personal and payment information is protected.